Credit Card Satisfaction and Financial Literacy: Evidence from an Emerging Market Economy

Guzin Akin (), Ahmet Aysan, Serap Ozcelik and Levent Yildiran ()

Emerging Markets Finance and Trade, 2012, vol. 48, issue S5, 103-115

Abstract: Default problems and complaints about credit cards do not seem to diminish with declining credit card rates. Using a nationwide credit card user survey, we try to identify the determinants of customer satisfaction in the Turkish credit card market. Controlling for customer and card characteristics, we find that financial literacy is a major determinant of satisfaction. When people know more about financial matters and use their knowledge in their financial activities, they make more efficient decisions and have fewer financial problems, which in turn leads to higher satisfaction. We also find that people who tend to use their credit cards for unnecessary shopping and who have a history of credit card delinquency are less satisfied.

Keywords: credit cards; delinquency; financial literacy; regulations (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://mesharpe.metapress.com/link.asp?target=contribution&id=E220162066443156 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mes:emfitr:v:48:y:2012:i:s5:p:103-115

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/MREE20

Access Statistics for this article

More articles in Emerging Markets Finance and Trade from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().