Enhancing English Proficiency and Communication Skills Among Malaysian Graduates through Training and Coaching

Seetha Nesaratnam, Wan Hisham Wan Salleh, Yi Von Foo and Wan Mahmud Wan Syazwan Wan Hisham

International Journal of Learning and Development, 2020, vol. 10, issue 4, 1-21

Abstract: Employability of graduates has become a matter of grave concern in Malaysia where the high unemployment rate of graduates is said to be a result of poor English communication skills. English communication plays an important role in an organisation and is said to enhance efficiency and productivity. English communication is therefore, a critical skill for graduates seeking employment, regardless of position or industry. The importance of English communication skills for graduates in the Malaysian private sector and recommendations for improvement initiatives were the focal points of this study. Data was collected from in-depth interviews with 10 employers in the private sector who are in leadership positions, who recruit and manage graduates. The interview transcripts were analysed using ATLAS.ti a Computer Assisted Qualitative Data AnalysiS (CAQDAS) and the findings of the study strongly indicate that employers in the private sector place high value on English communication competency. The results also revealed that mastery of this skill enhances employability of graduates and also creates opportunities for career advancement. The findings further point towards the importance of deeper collaboration between Higher Education Institutions (HEIs) and industry, graduate training and coaching.

Date: 2020
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