Satisfaction with managers’ use of communication channels and its effect on employee-organisation relationships

Karmen Erjavec, Olja Arsenijević and Jasmina Starc

Journal of East European Management Studies, 2018, vol. 23, issue 4, 559-578

Abstract: The study investigates managers’ use of communication channels and employees’ satisfaction with it, including its effects on the employee-organisation relationships. Through a web survey of 205 employees from Slovenia and Serbia, the study showed that top managers most commonly utilise face-to-face communication, middle managers most frequently use e-mails and telephone calls, while frontline managers use face-to-face communication and telephone calls. Slovenian employees prefer to receive information from managers by e-mails, Serbian by telephone calls. Employees are more satisfied with the organisation when their managers use more telephone calls and e-mails to communicate with them.

Date: 2018
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DOI: 10.5771/0949-6181-2018-4-559

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