Exploratory study of quality and excellence approaches and continuous improvement from the perspective of new institutionalism

Karmen Kern Pipan, Boštjan Gomiscek and Janez Mayer

Journal of East European Management Studies, 2012, vol. 17, issue 3, 313-332

Abstract: This paper is based on the findings of empirical research conducted in 110 Slovenian companies. Using statistical methods, we examine the effect of the EFQM Excellence Model on the institutionalization of total quality management (TQM) tools and approaches, as well as financial results to motivate TQM implementation. Within the whole group of companies, special attention was paid to the results of applicants for the Slovenian Business Excellence Prize (SBEP), which were compared with other companies. The SBEP group showed better results compared with the other companies with regards to benchmarking, peer assessment, participation in quality and excellence awards, knowledge sharing, self-assessments and financial results.

Keywords: total quality management; quality and excellence award; EFQM Excellence Model; institutional theory; continuous improvement (search for similar items in EconPapers)
JEL-codes: J24 L10 L26 M10 M14 P20 P31 (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (1)

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