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Never change a winning routine? How performance feedback affects routine change

Patrick J Oehler, Jutta Stumpf-Wollersheim and Isabell M Welpe

Industrial and Corporate Change, 2019, vol. 28, issue 5, 1101-1124

Abstract: Performance feedback has been identified as a “master switch” of routine change, but findings concerning its effects have been limited to the organizational level. To account for performance feedback as a multilevel driver of routine change, we employ a multilevel perspective and distinguish between higher- and lower-level components of routines. Employing a laboratory experiment, we find that, moderated by task complexity, performance feedback does differentially affect change in higher-level and lower-level routine components.

JEL-codes: M10 (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (2)

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