Social Emotions and the Legitimation of the Fertility Technology Market

The Role of Emotions in Marketing

Laetitia Mimoun, Lez Trujillo-Torres and Francesca Sobande

Journal of Consumer Research, 2022, vol. 48, issue 6, 1073-1095

Abstract: Using the sociology of emotions, we investigate the role of social emotions as a legitimating force in the market. In a longitudinal study of the media coverage surrounding US fertility technologies, we find that legitimation involves the establishment of hierarchies among feeling rules, which dictate what social emotions are expressed toward markets, consumers, and technologies. We delineate three mechanisms (polarizing, reifying, and transforming social emotions) that are affected by trigger events such as product innovations and historical developments. These mechanisms work to (re)shape regulatory, normative, and cultural-cognitive legitimacy pillars, influencing the overall cultural attention paid to a market. Consequently, legitimation is ongoing and fragmented as the dominance of feeling rules varies across multiple entities and over time, with negative social emotions and controversies at times aiding this process rather than exclusively hindering it.

Keywords: emotion; legitimation; feeling rule; assisted reproductive technology; innovation; controversy (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:oup:jconrs:v:48:y:2022:i:6:p:1073-1095.

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