Influencer-Generated Reference Groups

Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter

Jeffrey K Lee and Enric Junqué de Fortuny

Journal of Consumer Research, 2022, vol. 49, issue 1, 25-45

Abstract: This article explores the idea that consumer influencers can shape reference group meanings in social media. Through a survey in which over 5,000 participants provided open-ended reference group associations for 25 major brands, the authors find that social media influencers can either strengthen or change brand reference group associations. Specifically, the typicality of the influencer (relative to a brand’s stereotypical consumer) can shape ideas about the perceived homogeneity of the brand’s consumers, which ultimately influences the strength and tightness of brand associations. This research combines seminal theories regarding cultural and sociological influences on branding, concepts relating to stereotype change, and a multi-method approach to assess new digital flows of cultural meaning from consumer influencers to brands.

Keywords: branding; influencers; Natural Language Processing; reference groups; social media (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:oup:jconrs:v:49:y:2022:i:1:p:25-45.

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