Consumer switching in European retail markets

Jason Harold, John Cullinan and Sean Lyons

Oxford Economic Papers, 2020, vol. 72, issue 2, 453-471

Abstract: Consumer switching can play a significant role in enabling competitive retail markets. This paper examines the factors influencing consumer switching across 14 different retail markets in 27 European countries (EU27) using a micro-econometric analysis of consumer switching behaviour data from the European Commission’s Consumer Market Monitoring Survey. The results provide evidence that consumer attitudes to various market components are highly significant factors in explaining consumer switching behaviour in the EU27. In addition, this paper also examines cross-market effects on consumer switching behaviour. Focusing on the case of energy retail markets, the odds of switching in these markets are found to be considerably greater for a consumer who has switched in at least one other retail market. Finally, consumers’ accessibility to the internet is also shown to have a strong positive association with switching.

JEL-codes: D12 D83 L00 Q40 (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (11)

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