Quality and Performance in Public Administration

Cîrnu Doru (), Todorut Amalia Venera () and Banta Victor ()
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Cîrnu Doru: ”Constantin Brâncusi” University of Targu - Jiu
Todorut Amalia Venera: ”Constantin Brâncusi” University of Targu - Jiu
Banta Victor: Government of Romania, General Secretariat

Ovidius University Annals, Economic Sciences Series, 2011, vol. XI, issue 1, 407-412

Abstract: The national context in which change and reforming government is synthesized in any government program, based on new principles, which includes the following objectives: Public administration reform, based on increasing local autonomy and the financial and economic; restructure the central and local government, aiming to achieve an effective organizational model of administrative structures, while drastically reducing public expenditure; reducing bureaucracy and streamlining public services. The Prefecture aims to provide citizens, high-quality public services, in accordance with the needs, requirements and expectations, as well as those established by law. Thus, the institution will sustain a strong culture of quality, to ensure continuous improvement of services and to increase its customer satisfaction;

Keywords: Prefecture; Management; ISO – QMS; Self-evaluation; Customer (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:11:y:2011:i:1:p:407-412

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