Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania

Popescu Dan (), Dinculescu Elena –Silvia () and Bursugiu Mihaela ()
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Popescu Dan: The Bucharest Academy of Economic Studies
Dinculescu Elena –Silvia: “Constantin Brancoveanu” University of Pitesti
Bursugiu Mihaela: “Constantin Brancoveanu” University of Pitesti

Ovidius University Annals, Economic Sciences Series, 2011, vol. XI, issue 2, 1079-1082

Abstract: Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards. Standards imposing and issuing together with the performance measure system are to be the main elements of a quality programme.

Keywords: Quality; performance; banking services (search for similar items in EconPapers)
JEL-codes: E43 G21 G24 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xi:y:2011:i:9:p:1079-1082

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