Classification, Features and Benefits of CRM Cloud Computing-Based Systems

Jeflea Victor () and Zaharescu Eugen ()
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Jeflea Victor: ”Ovidius” University of Constanta, Faculty of Economic Sciences
Zaharescu Eugen: ”Ovidius” University of Constanta, Faculty of Economic Sciences

Ovidius University Annals, Economic Sciences Series, 2011, vol. XI, issue 2, 664-669

Abstract: About once each decade, the technology paradigm shifts in fundamental ways and forces us to rethink how we support business processes. Many people have commented on the shifts from mainframes and mini-computers to client-server to Software as a Service (SaaS). The new wrinkle is cloud computing, and it is notable for two reasons. First, cloud computing is bringing many new companies into the business application space, and many of these companies are not startups. Second, the old paradigm of differentiation to the point of incompatibility among products is being reversed. In the process, many vendors are working hard to support de facto standards so that all of their products work together. These attributes will help to ensure that the cloud computing era is nothing like those that preceded it. While there are many new entrants into the cloud computing business, it is remarkable how many companies had another life before cloud computing. What's interesting here is that so many of these companies had, at best, a tenuous hold on the SaaS market to begin with.

Keywords: CRM; Cloud Computing; SaaS (search for similar items in EconPapers)
JEL-codes: D80 (search for similar items in EconPapers)
Date: 2011
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