IT Service Management- Key to Success in Business

Bozga Liviu (), Mateescu Mihaela () and Gheorghe Marian ()
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Bozga Liviu: University Politechnica Bucharest
Mateescu Mihaela: CEIS, Romanian Academy
Gheorghe Marian: University Politechnica Bucharest

Ovidius University Annals, Economic Sciences Series, 2013, vol. XIII, issue 1, 419-423

Abstract: This paper presents several issues of the management of IT services and their evolution, with focus on ITSM methodology. It includes a short description of the methodology, together with the costs and benefits it brings, as well as several strategies aimed to increase IT organization performance

Keywords: IT Service Management; Knowledge Management; Information Professionalys (search for similar items in EconPapers)
JEL-codes: L10 L21 L25 L86 (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xii:y:2012:i:1:p:419-423

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