Improving Customer Relations Through Mediation

Pascu Emilia (), Milea Oana Maria () and Nedea Petronela Sonia ()
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Pascu Emilia: Christian University “Dimitrie Cantemir”, Bucharest
Milea Oana Maria: Christian University “Dimitrie Cantemir”, Bucharest
Nedea Petronela Sonia: Christian University “Dimitrie Cantemir”, Bucharest

Ovidius University Annals, Economic Sciences Series, 2013, vol. XIII, issue 1, 601-604

Abstract: Any coherent systems, modern of thinking and action, companies must offer the business premises to provide an internal and external environment, enabling them integration and approval in the business environment where act and to transform benefits of owned position lasting in economic effects. Experience has shown that speculative business carried out without compliance with legal or contractual obligations, drive either to to the emergence of tense relations, litigation of disputes or situations which affect the economic interests of business parteners or customers or even loss of customers and business liquidation. This is the alternative companies that aimed at obtaining of high profits in a short time, unsustainable alternative to building a long-term market position.

Keywords: business partners; expertise; trade disputes; conciliation; mediation (search for similar items in EconPapers)
JEL-codes: K2 M2 (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xii:y:2012:i:1:p:601-604

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