Measuring Customer Satisfaction of Tourist Services. Case study: President Hotel

Gabriel Dinu () and Loredana Dinu ()
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Gabriel Dinu: “Eftimie Murgu†University of Resita
Loredana Dinu: “Eftimie Murgu†University of Resita

Ovidius University Annals, Economic Sciences Series, 2019, vol. XIX, issue 1, 421-426

Abstract: One of the biggest challenges of the hotel management is the consumer satisfaction. Qualities of the services with customer satisfaction are key factors in the battle for the customer retention. Assuming that customer satisfaction is essential for the successful development of hotel industry in Romania, and through it the Romanian tourism, in this study we aimed to provide a starting point in an area of great interest.

Keywords: satisfaction; tourist; tourist services; hotel industry (search for similar items in EconPapers)
JEL-codes: M3 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xix:y:2019:i:1:p:421-426

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