Total Quality Management and Performance in the Hotel Industry
Corina Aurora Marin (Barbu) () and
Valentina Irena Tudoran (NiculiÈ›Äƒ)
Additional contact information
Corina Aurora Marin (Barbu): "Ovidius" University of Constanta
Valentina Irena Tudoran (NiculiÈ›Äƒ): "Ovidius" University of Constanta
Ovidius University Annals, Economic Sciences Series, 2019, vol. XIX, issue 2, 534-539
With the development of the society, the concerns within the organizational management also intensified, this being cataloged as a specific form of intellectual work that holds a well-defined function based on an important fund, in a continuous growth, of specific knowledge. Management knowledge has thus become indispensable for the management of any business, regardless of its form or size. Quality represents within the quality management system a very important competition factor or most often the most important. Quality must be found both in the production process and in the services offered. In this sense, the quality management system includes the implementation of activities that aim to optimize the use of existing resources to achieve the proposed objectives. This is a large and complex system, which includes activities of coordination, organization, planning, control and, of course, quality assurance.
Keywords: quality management; tourism; hotel industry (search for similar items in EconPapers)
JEL-codes: Z31 (search for similar items in EconPapers)
References: View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
http://stec.univ-ovidius.ro/html/anale/RO/wp-conte ... /Section%20IV/22.pdf (application/pdf)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xix:y:2019:i:2:p:534-539
Access Statistics for this article
Ovidius University Annals, Economic Sciences Series is currently edited by Spatariu Cerasela
More articles in Ovidius University Annals, Economic Sciences Series from Ovidius University of Constantza, Faculty of Economic Sciences Contact information at EDIRC.
Bibliographic data for series maintained by Gheorghiu Gabriela ().