Services Quality in Catering Industry Case Study: Forest Restaurant - Sinaia

Neacºu Nicoleta Andreea () and Madar Anca ()
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Neacºu Nicoleta Andreea: „Transilvania” University of Brasov, Faculty of Economic Sciences and Business Administration
Madar Anca: „Transilvania” University of Brasov, Faculty of Economic Sciences and Business Administration

Ovidius University Annals, Economic Sciences Series, 2015, vol. XV, issue 1, 577-580

Abstract: Forest Restaurant is located in Sinaia and is characterized by class and sophistication that strengthen the look of luxury. Currently on the catering market, services quality and customer satisfaction is an important factor for success. This paper aims to analyze, through a research, customer satisfaction and perceptions related to the quality of services offered by the Forest restaurant.

Keywords: quality; satsfaction; restaurant; costumer (search for similar items in EconPapers)
JEL-codes: L11 L83 M1 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xv:y:2015:i:1:p:577-580

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