Aspects Concerning Quality in Tourism

Anca Cristina Stanciu (), Mihaela Constandache () and Daniela Simona Nenciu ()
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Anca Cristina Stanciu: „Ovidius” University of Constanta, Romania Faculty of Economics Sciences
Mihaela Constandache: „Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta
Daniela Simona Nenciu: „Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta

Ovidius University Annals, Economic Sciences Series, 2015, vol. XV, issue 2, 175-178

Abstract: Unlike the quality of products, quality of tourist services is difficult to define, to judge or expressed in quantitative terms, because the service has few physical dimensions, such as performance, functional features and maintenance costs, which could be used to compare or measurement. Quality of tourism should be approached as a market category, which means that it is a tourism product quality that makes the chain of tourism services. Knowledge of customer needs and the ability to provide consistent and useful tourist services are the result of managerial activities of tourism businesses and recruitment efforts, training and entrench the staff. These measures increase the credibility of the customer to suppliers and diminishes the quality of tourism services distrust. The quality of tourism product is ultimately reduced to the quality of the customer experience.

Keywords: quality; tourism; service (search for similar items in EconPapers)
JEL-codes: L83 M14 M29 P46 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xv:y:2015:i:2:p:175-178

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