The Role of Process Interactions Management in Ensuring Business Sustainability

Ruxandra Maria Mateescu (), Steffen Lange () and Heinemann Bastian ()
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Ruxandra Maria Mateescu: The Bucharest University of Economic Studies, Romania
Steffen Lange: The Bucharest University of Economic Studies, Romania
Heinemann Bastian: The Bucharest University of Economic Studies, Romania

Ovidius University Annals, Economic Sciences Series, 2015, vol. XV, issue 2, 287-291

Abstract: Starting 2008 the economic climate has set new rules for managing business and has created the necessity of finding means to balance key performance indicators. The most important risks for business survivability are at operational management level. More and more organizations use process approach as main management strategy during the financial crisis. The purpose of this research is to highlight the fundamental role of managing and controlling process interactions in process-based quality management systems. The study is based on interviews with managers on the subject of process approach based on the PDCA (plan–do–check–act or plan–do–check–adjust) management method. The results of the research show the importance of controlling and continuously improving processes in the current business environment.

Keywords: process approach; process interactions; process-based quality management system; business sustainability; economic crisis (search for similar items in EconPapers)
JEL-codes: L2 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xv:y:2015:i:2:p:287-291

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