Considerations Regarding the Quality Management of Banking Services

Anca Cristina Stanciu (), Mihaela Constandache () and Daniela Simona Nenciu ()
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Anca Cristina Stanciu: „Ovidius” University of Constanta, Romania Faculty of Economics Sciences
Mihaela Constandache: „Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta
Daniela Simona Nenciu: „Dimitrie Cantemir” Christian University of Bucharest, Faculty of Tourism and Commercial Management Constanta

Ovidius University Annals, Economic Sciences Series, 2016, vol. XVI, issue 1, 409-412

Abstract: Efforts that Romanian banking institutions must make to increasing the competitiveness of services are becoming increasingly difficult to sustain and lead to a price - quality ratio to be properly appreciated. Quality of services is the most important aspect in banking too. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards to respond to requests and expectations on increasing internal or external customer satisfaction and ways that they can become competitive in a market increasingly diversified and demanding. This paper aims to present the key aspects of the quality system , the main operational elements and the sequence of steps for implementing the quality assurance system in banking activities.

Keywords: quality; banking; management; system. (search for similar items in EconPapers)
JEL-codes: M10 M11 M19 M21 (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xvi:y:2016:i:1:p:409-412

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