Quality Management in E-Commerce

Stanciu Anca Cristina, Elena Condrea () and Zamfir Cristina
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Stanciu Anca Cristina: „Ovidius†University of Constanta
Zamfir Cristina: „Ovidius†University of Constanta

Ovidius University Annals, Economic Sciences Series, 2017, vol. XVII, issue 1, 388-391

Abstract: Among the various preocupations of managing an organization total quality management is ancomprehensive approach that contributes in the management of the organization which aims towork for the product quality improvement. This paper presents the subject of quality managementin an e-commerce context and explains why quality management principles are important for ecommercebusiness operations and focuse on the strong relationship between TQM andinformation and communications technology.Quality management practices for e-commerce isrelatively a new topic,even this kind of doing business is inherently global. Retailers can sell andconsumers can buy products through web pages from anywhere in the world. Consequently, globalproliferation and global consumers’ acceptance are important issues to be considered. Therefore,implementation of quality management principles in e-commerce, could be considered an advancedstep to ensure continuously global consumers preferences for quality.

Keywords: quality management; e-commerce; consumer; communication (search for similar items in EconPapers)
JEL-codes: L15 L21 M21 O24 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xvii:y:2017:i:1:p:388-391

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