The Dynamics of the Verbal and Non-verbal Communication Process in Professional Rapports

Cristina Mihaela Zamfir ()
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Cristina Mihaela Zamfir: “Ovidius†University of Constanta

Ovidius University Annals, Economic Sciences Series, 2021, vol. XXI, issue 2, 548-553

Abstract: The article is designed with two purposes in mind. First, it takes us through the essential aspects of communicating assertively by exploring the verbal and nonverbal communication patterns. Second, it aims to describe the art of building trust-based relationships through questioning and listening techniques. The results emphasize that the best proof of the benefits of managing strong trust-based relationships lies in our own experience. In this respect, trust becomes a bilateral affair, a precondition for effective trade talks, job-related conversations with superiors, or signing successful contracts.

Keywords: channels of communication; listening; questioning; trust-based relationships (search for similar items in EconPapers)
JEL-codes: Z13 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xxi:y:2021:i:2:p:548-553

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