Conflict Management in Organizations – The Role of Alternative Dispute Resolution

Agata Elena Bulei ()
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Agata Elena Bulei: “Valahia†University of Târgoviște

Ovidius University Annals, Economic Sciences Series, 2021, vol. XXI, issue 2, 618-622

Abstract: The current paper addresses the issue of conflict management in organizations and in particular the emerging role of alternative dispute resolution or ADR. In the content of the article we review the theoretical background on conflict, and then discuss the particularities of organizational conflict. We introduce the concept of ADR, which has its origins in the United States and describes a series of practices used in conflict management resolution, practices that can be used as an alternative to conventional ones. Also, through the analysis of the literature we identified differences between the conventional approach and ADR practices. The main finding in this article refers to the fact that ADR practices enable the actors taking part in the conflict to not feel restricted in terms of the direction to follow to resolve the dispute, as happens in the case of conventional linear practices.

Keywords: conflict management; organizational management; alternative dispute resolution (search for similar items in EconPapers)
JEL-codes: M10 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xxi:y:2021:i:2:p:618-622

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