Analysis of Consumer Perception Regarding the Quality of Services Offered by Casa Ecologica Guesthouse

Loredana Dinu (), Gabriel Dinu () and Jeanina-Biliana Ciurea ()
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Loredana Dinu: „Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania
Gabriel Dinu: „Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania
Jeanina-Biliana Ciurea: „Babes Bolyai” University of Cluj-Napoca, Faculty of Economics and Business Administration, Romania

Ovidius University Annals, Economic Sciences Series, 2023, vol. XXIII, issue 2, 442-452

Abstract: This paper explores the analysis of consumer perception in the context of services provided by the Casa Ecologica Guesthouse. The study investigates how customers perceive the quality, sustainability, and overall experience offered by this ecologically oriented guesthouse. The obtained results provide a profound understanding of customer expectations and satisfaction, thus offering valuable perspectives for the continuous improvement of services within the ecological hospitality sector.

Keywords: consumer perception; service quality; consumer satisfaction (search for similar items in EconPapers)
JEL-codes: M31 Z32 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xxiii:y:2023:i:2:p:442-452

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