Evaluating the Direct Influences Exerted by Strategic Practices in Human Resource Management on the Quality of Public Service Delivery

Iulian Georgescu () and Simona Dumitriu ()
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Iulian Georgescu: University of Craiova, Romania
Simona Dumitriu: University of Craiova, Romania

Ovidius University Annals, Economic Sciences Series, 2024, vol. XXIV, issue 1, 434-441

Abstract: In a constantly changing world where the demand for high-quality public services is increasing, we investigate the crucial role of strategic practices in human resource management (HRM) in ensuring efficient and effective delivery of these services to the community. This paper examines the direct influences of strategic HRM practices on the quality of public service delivery using structural equation modeling. By integrating HR theories and public service management, we have developed a conceptual model that highlights the connections between strategic HRM practices and organizational performance in delivering public services. The results of the analysis reveal significant and positive influences of strategic HRM practices on the quality of public service delivery. Specifically, the implementation of employee-oriented HR practices, such as rigorous recruitment and selection, skills development, and employee involvement, has a significant impact on the quality of public services. These findings underscore the importance of investing in human resources and strategic HR management in the public sector to improve the efficiency and effectiveness of services provided to citizens.

Keywords: human resource management; public services; strategic practices; structural equation modeling (search for similar items in EconPapers)
JEL-codes: H83 J24 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xxiv:y:2024:i:1:p:434-441

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