Performance Management and Organizational Culture: Mutual Influences in Service-Providing Organizations

Cezar Braicu ()
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Cezar Braicu: “Hyperion” University of Bucharest, Faculty of Economic Sciences, Romania

Ovidius University Annals, Economic Sciences Series, 2024, vol. XXIV, issue 2, 366-371

Abstract: The paper explores the relationship between performance management and organizational culture in service organizations, aiming to identify how these concepts can be aligned to improve employee performance and customer satisfaction. The study uses a mixed approach, including quantitative (questionnaires) and qualitative (semi-structured interviews and case studies) methods, to analyze the mutual influences between the two concepts. The results highlight that an organizational culture oriented towards collaboration, innovation and recognition of individual merits stimulates employee performance and adaptability. The research contributes to the specialized literature, offering good practices for managers, such as integrating performance management strategies into organizational culture and investing in continuous professional training. Limitations include the small sample size in the Romanian service sector, suggesting further expansion to other cross-national comparative studies.

Keywords: performance management; organizational culture; service organizations; customer satisfaction; employee performance (search for similar items in EconPapers)
JEL-codes: D23 J24 L84 M12 M14 O15 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xxiv:y:2024:i:2:p:366-371

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