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Inter-organizational governance and trilateral trust building: a case study of crowdsourcing-based open innovation in China

Wenbo Guo (), Jing Betty Feng (), Brad McKenna () and Pengzhu Zhang ()
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Wenbo Guo: Xi’an Jiaotong University
Jing Betty Feng: Farmingdale State College (SUNY)
Brad McKenna: University of East Anglia
Pengzhu Zhang: Shanghai Jiaotong University

Asian Business & Management, 2017, vol. 16, issue 3, 187-207

Abstract: Abstract In a case study of a Chinese crowdsourcing intermediary, we explore the impact of inter-organizational governance on trilateral trust-building. We show that formal control and relational governance mechanisms are essential for swift and knowledge-based trust in R&D crowdsourcing. The case also indicates that Chinese businesses continue to use guanxi (informal personal connections) as a relational and contingent mechanism to maintain affect-based trust, but guanxi is shown to inhibit the growth of Internet-based crowdsourcing for open innovation in China.

Keywords: Guanxi; Chinese context; Crowdsourcing; Open innovation; R&D; Trust (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1057/s41291-017-0019-1

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