How and when can the start-up repair venture capital firms’ trust with an informational strategy after task conflict: a moderated mediation model

Ping Han (), Shuwei Hao and Bingqing Luo
Additional contact information
Ping Han: Xi’an Jiaotong University
Shuwei Hao: Xi’an Jiaotong University
Bingqing Luo: Xi’an Jiaotong University

Asian Business & Management, 2025, vol. 24, issue 3, No 4, 428-459

Abstract: Abstract Task conflict arising from China’s dynamic and uncertain entrepreneurial environment highlights a pressing need for the start-up to repair venture capital firms’ (VCFs’) trust. However, trust repair in the Chinese entrepreneurship context is not well understood. The purpose of this paper is to investigate the strategies, mechanisms, and contingencies involved in the process of the start-up repairing VCFs’ trust after task conflict. Drawing on signaling theory, we developed a moderated mediation model that communication openness strengthens the indirect effect of informational strategy on improving trust through reducing perceived risk. Using an experimental vignette approach, we adopted a 2 × 2 between-subject design. We collected data from 310 subjects with working experience in VCFs in China and tested the model using conditional process modeling. The results supported all hypotheses. This paper advances scholarly understanding of the trust repair process in Chinese entrepreneurship and provides practical guidance to start-ups and entrepreneurs.

Keywords: Entrepreneurship; Trust repair; Task conflict; Informational strategy; Perceived risk; Communication openness (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1057/s41291-025-00290-z Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:abaman:v:24:y:2025:i:3:d:10.1057_s41291-025-00290-z

Ordering information: This journal article can be ordered from
https://www.palgrave.com/gp/journal/41291

DOI: 10.1057/s41291-025-00290-z

Access Statistics for this article

Asian Business & Management is currently edited by Fabian Jintae Froese

More articles in Asian Business & Management from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().