Towards capturing ancillary revenue via unbundling and cross-selling
Teodor Stefan Bildea () and
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Teodor Stefan Bildea: PROS Inc.
Thomas Gorin: PROS Inc.
Journal of Revenue and Pricing Management, 2018, vol. 17, issue 2, 102-114
Abstract Cross-selling is a popular approach—in B2B and B2C alike—to increase revenues without affecting customer acquisition costs. In this paper, we review existing approaches such as Amazon’s methodology, and introduce our approach to cross-selling. We describe the differences between B2B and B2C implementations and discuss the need for business rules to achieve better recommendations. We illustrate our findings with industry solutions and discuss extensions to the airline case, made possible by the recent “unbundling” strategies developed by airlines worldwide. We conclude with our expectations of future airline applications and specifically the concept of individualized offer optimization.
Keywords: Cross-sell; Pricing; Revenue management; Airlines (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:pal:jorapm:v:17:y:2018:i:2:d:10.1057_s41272-017-0123-z
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