Enhanced performance measurement using OR: a case study

Sérgio Santos, V Belton and S Howick
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V Belton: University of Strathclyde
S Howick: University of Strathclyde

Journal of the Operational Research Society, 2008, vol. 59, issue 6, 762-775

Abstract: Abstract The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

Keywords: performance measurement; health services; multiple criteria analysis; system dynamics (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (8)

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DOI: 10.1057/palgrave.jors.2602397

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