The Role Of The Financial Information In The Tourism Services Quality Control

Bogdan Răvaş () and Alin Monea
Additional contact information
Bogdan Răvaş: University of Petrosani, Romania

Annals of the University of Petrosani, Economics, 2010, vol. 10, issue 1, 319-326

Abstract: The quality importance grew in such matter that some tourism units give a warranty for their services. In this way they try to keep their tourists which other way should try the competitor’s services. More than that, they receive this way a certain signal over the lacks of quality that can be repaired in a short period of time. Not last, the existence of the warranty motivates the staff to improve their work in order to avoid that the tourists should use the warranty against them. The quality control must be permanent and periodic. In this way the responsible can orient his action on a short term.

Keywords: information; tourism; quality; control; management; performance (search for similar items in EconPapers)
JEL-codes: L83 (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
http://upet.ro/annals/economics/pdf/2010/20100132.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pet:annals:v:10:y:2010:i:1:p:319-326

Access Statistics for this article

More articles in Annals of the University of Petrosani, Economics from University of Petrosani, Romania
Bibliographic data for series maintained by Imola Driga ().