Dimensions and Indicators of Quality Management Assessment in the Context of Sustainable Development

Monica Aureliana Petcu (), Iulia Maria David-Sobolevschi () and Irina Daniela Cișmașu ()
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Monica Aureliana Petcu: Bucharest University of Economic Studies, Bucharest, Romania
Iulia Maria David-Sobolevschi: Bucharest University of Economic Studies, Bucharest, Romania
Irina Daniela Cișmașu: Bucharest University of Economic Studies, Bucharest, Romania

Annals of the University of Petrosani, Economics, 2018, vol. 18, issue 1, 179-186

Abstract: Sustainable business development, in an environment marked by strong dynamics that leads to changes of paradigms and meanings of the evolution of various components, generating constraints and multiple risks, is decisively conditioned by the quality of their management. In the context of this paper, in a brief presentation of the characteristics of the management quality assessment was considered, as a process with dynamics connected to the environment, with complex approach dimensions that imply specific reasoning, circumstantially relativized measurement and interpretation techniques, especially with benchmarks in maximizing the satisfaction of all those interested in their work, including communities, as well as environmental protection. The research undertaken for this purpose has been finalized by proposing a set of indicators to provide, from the perspective of each stakeholder, sufficient arguments in the proper assessment of the quality of management and in making appropriate strategic decisions in the context of sustainable development.

Keywords: sustainability; quality; management; performance; indicators (search for similar items in EconPapers)
JEL-codes: D01 M14 M21 (search for similar items in EconPapers)
Date: 2018
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