EconPapers    
Economics at your fingertips  
 

The Impact of Customers' Perception of CSR on Corporate Brand Loyalty: The Case of the Romanian Mobile Telecom Industry

Ovidiu Moisescu ()

Central European Business Review, 2015, vol. 2015, issue 2, 21-30

Abstract: The goal of the current research is to analyze the impact of customers' perceptions of corporate social responsibility (CSR) on their loyalty towards mobile telecommunication companies within the particular socio-cultural and economic context of one of the largest national markets of Central and Eastern Europe. In order to achieve this goal, a survey was conducted among a sample of 1,464 mobile telecommunication customers from the urban area of Romania. The findings point out the fact that Romanian mobile telecom customers' loyalty is not significantly impacted by how they perceive their service suppliers' responsibilities with regard to their employees or economic success, while their perceptions of companies' responsibilities towards customers, public authorities, the environment, community development, and sponsorship have a significant impact on corporate brand loyalty. The findings have managerial implications in what concerns the appropriate implementation and communication of CSR policies by mobile telecommunication companies from the region in order for them to enhance their customer's loyalty.

Keywords: CSR; customer loyalty; mobile telecommunication (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2) Track citations by RSS feed

Downloads: (external link)
http://cebr.vse.cz/doi/10.18267/j.cebr.123.html (text/html)
http://cebr.vse.cz/doi/10.18267/j.cebr.123.pdf (application/pdf)
free of charge

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:prg:jnlcbr:v:2015:y:2015:i:2:id:123:p:21-30

Ordering information: This journal article can be ordered from
Faculty of Business Administration, University of Economics, Prague
http://cebr.vse.cz

DOI: 10.18267/j.cebr.123

Access Statistics for this article

Central European Business Review is currently edited by Jindřich Špička

More articles in Central European Business Review from Prague University of Economics and Business Contact information at EDIRC.
Bibliographic data for series maintained by Stanislav Vojir ().

 
Page updated 2022-07-26
Handle: RePEc:prg:jnlcbr:v:2015:y:2015:i:2:id:123:p:21-30