Paradoxes of Luxury Work

Barbara Sieben and Axel Haunschild

Zeitschrift fuer Personalforschung. German Journal of Research in Human Resource Management, 2012, vol. 26, issue 2, 189-194

Abstract: This article conceptually explores the dark side of luxury work, i.e. service work in the luxury segment, by using the analytical perspective of ‘paradoxes’. We identify three paradoxes arising from the dark side of luxury work which are interrelated, affect different actors (managers, customers and workers), and are embedded in broader societal structures. We discuss the contribution of our paper to the literatures on service work and organizational paradoxes and outline starting points for future empirical research.

Keywords: organizational paradoxes; luxury services; emotional labor; precarious work; consumption; identity (search for similar items in EconPapers)
JEL-codes: J24 L23 L80 M12 M54 (search for similar items in EconPapers)
Date: 2012
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Zeitschrift fuer Personalforschung. German Journal of Research in Human Resource Management is currently edited by Marion Festing, Christian Grund, editor-in chief, Axel Haunschild, Michael Mueller-Camen, editor-in chief and Thomas Spengler

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