Retailers’ current reflecting and learning from challenges
Romanian Distribution Committee Magazine, 2020, vol. 11, issue 2, 59-75
The new coronavirus impact on businesses (and not only) forced the reviewing of the supply chains’ processes, considering autonomous warehouse solutions, inventory management techniques, autonomous inventory delivery, and robots’ use in retail. We are witnessing a quick evolution of BOPIS and BORIS, of the automated merchandising, of the “meals on wheels”, and even going beyond the standard vending machine offering, while considering practical considerations of an unstaffed operation, including the security concerns. Important scenarios to support future planning were launched, and there is no doubt about the need for a coherent consumer-centric business system within the enormous shift of the consumer behavior, learning from the best practices such as those promoted in time by ECR Community and The Consumer Goods Forum, adapted to the current context. It is now the time to also recognize essential workers, and to forge a retailers’ healthy work culture so as to adequately servicing customers. And while advancing from one crisis to another but unprecedented, being now on the road of recovery, reflecting and learning from challenges, it is important to look into the future with confidence, solidarity and empathy.
Keywords: COVID-19; Supply Chains; BOPIS; BORIS; ECR; CGF (search for similar items in EconPapers)
JEL-codes: L81 L86 M31 Q55 (search for similar items in EconPapers)
References: View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:rdc:journl:v:11:y:2020:i:2:p:59-75
Access Statistics for this article
More articles in Romanian Distribution Committee Magazine from Romanian Distribution Committee
Bibliographic data for series maintained by Theodor Valentin Purcarea ( this e-mail address is bad, please contact ).