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Digital Tools Faculty Expected Students to Use During the COVID-19 Pandemic in 2021: Problems and Solutions for Future Hybrid and Blended Courses

Catherine Fichten, Alice Havel, Susie Wileman, Mary Jorgensen, Rosie Arcuri and Olivia Ruffolo

Journal of Education and Training Studies, 2021, vol. 9, issue 8, 24-30

Abstract: Covid-19 resulted in a pivot to remote teaching and learning in most North American colleges and universities. All of a sudden faculty expected students to use a variety of digital technologies. Here we report on the technologies post-secondary students had to use and on the problems experienced by students with and without disabilities (e.g., mobility and visual impairments, attention deficit hyperactivity disorder, mental health related disabilities). In a sample of 24 post-secondary students, we found a series of problems related to- software and platform issues; connectivity; how professors managed their courses; classmates’ computer behaviors; and equipment issues. We also learned about several beneficial practices and ways to avoid problems that can be retained for future hybrid and blended courses. By giving a voice to post-secondary students our research can inform policies and practices to create a more resilient and inclusive society.

Date: 2021
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