Migration Improving the Quality of Air Transport – A Current Problem

Bogdan Georgescu (), Daniel Moise, Irina Maiorescu () and Liliana Nicodim ()
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Bogdan Georgescu: The Bucharest University of Economic Studies
Irina Maiorescu: The Bucharest University of Economic Studies
Liliana Nicodim: Universitatea Ovidius Constanta

PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON ECONOMICS AND SOCIAL SCIENCES, 2018, vol. 1, issue 1, 547-552

Abstract: The article tries to capture the main problems that may arise for an airline and how to solve them. Another aspect addressed is a classification of a company's passengers and finding more ways to keep them and attract others. Increasing the volume and practical importance of air transport services in recent decades has also prompted the intensification of the theoretical concerns in this area, many of the traditional industrial-specific approaches not being adequate for the present service period. The success of the process of implementing the air-service quality concept offered to the customer depends on the awareness of current ideas and issues, trends, policies, strategies and laws that can directly affect the quality of consumer relationships.

Keywords: air transport; quality; relationships; services; loyalty (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:rom:conase:v:1:y:2018:i:1:p:5547-552

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