Improving Communications: Awareness and Management of Perceiving Disagreement

Theodore H. Rosen ()
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Theodore H. Rosen: University of Maryland, Baltimore County, USA

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2010, vol. 11, issue 1, 21-32

Abstract: Interpersonal communications often fail to communicate the intended message. Language, contextual, and cultural differences between the sender and receiver of the message influence the receipt of the intended message exacerbates a lack of understanding when the message contains inexact words and phrases. The resultant message obtained by the receiver may or may not be in agreement with what the intended message was supposed to convey. This creates a phenomenon named Perceiving Disagreement. When Perceiving Disagreement occurs, actions taken because of the message can conflict with the intended actions expected by the message sender and result in inappropriate performance and behaviors. This paper discusses the phenomenon of Perceiving Disagreement and encourages organizations and individuals to support the use of awareness training and practice of using more exact language and exchanging feedback between the receiver and sender of a message to improve the understanding and effectiveness of all communications. This is particularly important when using intervening media and translators for international communications.

Keywords: Communications; Perception; Disagreement; Conflict; Awareness; Outcomes; Understanding. (search for similar items in EconPapers)
JEL-codes: L20 M12 Z00 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:11:y:2010:i:1:p:21-32

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