The Dissemination of the EFQM Self-evaluation Model across Europe

Erlantz Allur ()
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Erlantz Allur: The University of the Basque Country, Spain

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2010, vol. 11, issue 5, 971-979

Abstract: This article analyzes the diffusion process of the Total Quality Management (TQM) paradigm, and, more specifically, evaluates the diffusion process of the EFQM model, one of the most successful self-evaluation models for TQM all over the world. The work refers to the major level of dissemination achieved by this self-evaluation model across Europe, although their unequal dissemination is also stressed. A clear predominance of countries with disparate market structure and institutional environment, such as U.K., Spain, Germany, Italy and Turkey, is pointed out. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity but, overall, for public-devisors.

Keywords: Quality management; Total Quality Management; self-evaluation model; EFQM. (search for similar items in EconPapers)
JEL-codes: M19 M21 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:11:y:2010:i:5:p:971-979

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