The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction

Nicolae Aurelian Bibu () and Hanan Abd EL Moniem ()
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Nicolae Aurelian Bibu: Western University of Timisoara, Romania
Hanan Abd EL Moniem: Western University of Timisoara, Romania

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2011, vol. 12, issue 3, 470-477

Abstract: Today, the linkage between employee satisfaction and customer satisfaction, productivity, and performance is undeniable, based on numerous studies that support the correlation. As a result, companies have a rare opportunity to gain competitive leverage and differentiation by harnessing their greatest asset: their employees. This paper investigates the factors and the effects of developing an attractive working climate and creating space for employees’ development within the organization. The human resources management and the leadership developed by the managers are critical issues in getting the desired performances. Employees, in fact, are the most critical point of differentiation for any company in today’s business environment.

Keywords: employee satisfaction; employees’ development; productivity; customer satisfaction. (search for similar items in EconPapers)
JEL-codes: M50 M52 (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:12:y:2011:i:3:p:470-477

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