The Negative Effect of E-mails at Work

Dalia Zelikovich ()

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2011, vol. 12, issue 3, 575-585

Abstract: Although the e-mail is considered to be a fundamental element of organizations' communications layout, most researches had focused on the positive aspects of using e-mail, which is more likely to imply better proficiency and efficiency. However, this positive point of view has led most researchers to ignore negative aspects associated with using e-mails at work. This paper focuses on e-mail related activities in the workplace, in particular emails that are sent during work hours, and demonstrates the great extent of waste involved in their daily use, not just for private purposes, but also for purposes of work. The research field is combined HR and ICT, and the rational for this thesis was examined focusing on large service organizations.

Keywords: HRM; ICT; dissatisfaction at work; e-mail at work; service organization; organization culture/policy; net connections; efficiency; cyberloafing. (search for similar items in EconPapers)
JEL-codes: M12 M15 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:12:y:2011:i:3:p:575-585

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