Quality Management System-INcrease Factor of the Organizational Competitiveness

Svetlana Bradutan and Constantin Bagu
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Svetlana Bradutan: The Bucharest Academy of Economic Studies, Romania
Constantin Bagu: The Bucharest Academy of Economic Studies, Romania

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2011, vol. 12, issue 6, 114-122

Abstract: Modern organizations operate in an extremely turbulent, dynamic and unpredictable environment, which bear profound changes in relatively short periods of time and impose requirements in terms of increased economic competition and the intended performance objectives. Therefore, this paper investigates the significant increase of the weight factor on the quality of products on the market. The latter is an element of prime importance for the development of the organization. The only path to quality is an operational and advanced quality management system. This study will analyze and demonstrate that implementing such a system will give the possibility to organization to make products and services according to specifications, increase of efficiency and productivity, increase of offering capacity, reduce losses, increase staff motivation and involvement, reduce costs, increase consumer and partners confidence, improve company image on the market, increase customer loyalty and ultimately increase profit. All these factors by creating value will ensure a sustainable competitive advantage for any organization.

Keywords: quality; quality management system; organizational competitiveness; competitive advantage. (search for similar items in EconPapers)
JEL-codes: M19 M21 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:12:y:2011:i:6:p:114-122

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