Accountability and service quality in public service in Israel

Yehuda Eliya
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Yehuda Eliya: West University of Timisoara

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2018, vol. 19, issue 3, 289-297

Abstract: In the last decades we are witnessing to a turn in the interaction between the citizen, as clients, and the public administration, mainly in the level of citizens’ increased expectations about the quality delivered by public service organisations. The citizen is asking for quality service with accountability of the professional factors in public organizations. This article will discuss two main phenomena in public service today: accountability and service quality.

Keywords: public service; service quality; service quality climate; accountability; efficiency; performance. (search for similar items in EconPapers)
JEL-codes: G20 G28 G29 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:19:y:2018:i:3:p:289-297

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