iBalanced Scorecard: An effective Strategy Implementation in Lebanese Government Authorities

Charbel EL Ammar
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Charbel EL Ammar: The Bucharest University of Economic Studies

REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, 2020, vol. 21, issue 2, 146-164

Abstract: The Balanced Scorecard (BSC) is employed to develop organizational strategic plan based on problems concerned with efficiency and effectiveness, policy, interaction, allocation of resources, making decision, and creating competitive advantage at every organization's stages and levels. This paper concentrates on two concerns: Initially, by examining how Lebanese government bodies perform their strategies; and second, to what extent the use of Balanced Scorecard is embraced as an instrument to measure the efficient and effective achievements on implementing strategy in public service organizations. Attempting to learn and understand the use of strategy in Lebanese government, this research adopts Balanced Scorecard as a model to evaluate the performance of an organization and its direction and proposal in relation to their goals using four main point of views: fiscal or financial, client, internal procedure, and growth and Learning point of views. The study was performed in four Lebanese governmental bodies; Ministry of Finance, Ministry of Energy and Water, Electricity of Lebanon, and Beirut Municipality. Using quantitative analysis, Data is collected using questionnaire to the degree that the chosen authorities accomplished their goals through the four point of views used in Balanced Scorecard model. The findings indicate that the selected government authorities need to participate more and more in enhancing their fiscal, customer interest, inner procedure, and growth and innovation perspectives. The outcomes will contribute to develop and improve the effective application of strategy in Lebanese government bodies.

Keywords: Strategy; Balance Scorecard; Strategy Implementation; Lebanese Government Authorities. (search for similar items in EconPapers)
JEL-codes: E58 G21 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rmcimn:v:21:y:2020:i:2:p:146-164

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