The catalytic role of emotions in sensemaking: Evidence from the blogosphere

Niyati Kataria, Glen Kreiner, Elaine Hollensbe, Mathew L Sheep and Jeff Stambaugh
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Niyati Kataria: Midwestern State University, Wichita Falls, TX, USA
Glen Kreiner: The Pennsylvania State University, State College, PA, USA
Elaine Hollensbe: University of Cincinnati, Cincinnati, OH, USA
Mathew L Sheep: Illinois State University, Normal, IL, USA
Jeff Stambaugh: Midwestern State University, Wichita Falls, TX, USA

Australian Journal of Management, 2018, vol. 43, issue 3, 456-475

Abstract: We examine the role of emotions in the sensemaking and related processes engaged during a period of change in a worldwide network of organizations—the Anglican Communion (global religion of nearly 75 million members of the Anglican faith). We studied and qualitatively analyzed text from blogs of members in multiple countries as they commented on issues and actions by the Anglican Communion following a controversial decision. Our findings revealed how manifesting discrete emotions can affect the sense processes by catalyzing them or providing motivation for them. Emotions were also found to be a product of such sense processes.

Keywords: Emotion; sensebreaking; sensegiving; sensemaking (search for similar items in EconPapers)
JEL-codes: M54 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:sae:ausman:v:43:y:2018:i:3:p:456-475

DOI: 10.1177/0312896217734589

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