The impact of business model workforce configurations on value creation and value appropriation in the Australian aged care sector

David A Brown, Nelson Ma, Jin Sug Yang, Nicole Sutton, Gillian McAllister, Deborah Parker, Olivia Rawlings-Way and Rachael L Lewis
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Gillian McAllister: UTS Business School, University of Technology Sydney, Ultimo, NSW, Australia
Deborah Parker: Faculty of Health, University of Technology Sydney, Ultimo, NSW, Australia
Olivia Rawlings-Way: UTS Business School, University of Technology Sydney, Ultimo, NSW, Australia
Rachael L Lewis: UNSW Business School, UNSW Sydney, Sydney, NSW, Australia

Australian Journal of Management, 2023, vol. 48, issue 3, 495-523

Abstract: This article examines the influence of business model workforce configurations on value creation and capture in a skills-based service setting, extending previous research on business model performance. We investigate workforce configurations (higher versus lower stability and skills) and value creation and appropriation in aged care organisations. More skilled and stable workforces are associated with greater value creation but not appropriation, while less skilled and less stable workforces are associated with lower value creation and higher appropriation. This informs a substantive challenge in delivering value creation while ensuring financially viable business models in a sector with significant consequences for quality failure. JEL Classification: J24 - Human Capital • Skills • Occupational Choice • Labor Productivity; L2 - Firm Objectives, Organization, and Behavior; M12 - Personnel Management; I11 - Analysis of Health Care Markets

Keywords: Business models; service business; value appropriation; value creation; workforce configurations (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:sae:ausman:v:48:y:2023:i:3:p:495-523

DOI: 10.1177/03128962221109279

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