The role of work intensification in intention to stay: A study of personal support workers in home and community care in Ontario, Canada

Firat K Sayin, Margaret Denton, Catherine Brookman, Sharon Davies, James Chowhan and Isik U Zeytinoglu
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Firat K Sayin: Saint Mary’s University, Canada
Margaret Denton: McMaster University, Canada
Catherine Brookman: Catherine Brookman Consulting & Associates, Canada
Sharon Davies: McMaster University, Canada
James Chowhan: York University, Canada
Isik U Zeytinoglu: McMaster University, Canada

Economic and Industrial Democracy, 2021, vol. 42, issue 4, 917-936

Abstract: This study examines the role of work intensification in personal support workers’ (PSWs) intention to stay, while exploring the mediating relationships of stress and extrinsic and intrinsic job satisfaction. A 2015 survey of 938 PSWs is analysed using structural equation modelling. It is found that work intensification is negatively associated with intention to stay, and this relationship is mediated through stress and intrinsic job satisfaction. Extrinsic job satisfaction does not play a mediating role. Findings explain the mechanism between work intensification and intention to stay, and demonstrate work intensification as a challenge in retaining PSWs in home and community care work.

Keywords: Intention to stay; job satisfaction; personal support workers; stress; work intensification (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:sae:ecoind:v:42:y:2021:i:4:p:917-936

DOI: 10.1177/0143831X18818325

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