Recognition of the importance of personal demands and resources in employee well-being: Lessons for management at The State Hospital during the Covid-19 pandemic – a critical evaluation of NHS employee perceptions

Bernadette Scott and Rhiannon Lammie
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Bernadette Scott: Glasgow Caledonian University, UK
Rhiannon Lammie: HR Business Partner, Vistra; Glasgow Caledonian University, UK

Economic and Industrial Democracy, 2025, vol. 46, issue 4, 880-909

Abstract: This article provides critical evaluation of the impact of Covid-19 on NHS employee perceptions of workplace well-being at The State Hospital (Scotland) during the global pandemic, focusing on lessons learned for NHS management during times of crisis. An exploratory case study qual→QUAL sequential dependent strategy was adopted, extracting themes from the NHS deployed Staff Well-Being Survey of summer 2020 (227 respondents, 35% of all staff) (qual) to inform thematic progression for 10 in-depth interviews with a range of NHS employees (QUAL). The Job Demands-Resources Model (JD-R Model) was adapted during the study to incorporate personal demands and resources (personal challenges and coping mechanisms at work and in wider life), providing a more holistic and detailed picture of working life during the pandemic for NHS workers. Three recommendations emerged to enhance employee well-being during periods of crisis around management development, workload issues and communication strategies.

Keywords: Covid-19 pandemic; employee well-being; JD-R Model; NHS; personal demands/resources (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:sae:ecoind:v:46:y:2025:i:4:p:880-909

DOI: 10.1177/0143831X241265755

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