A Delivery Service Index

James H. Hogge, George W. Fellendorf, John W. Moore and Les Wuescher
Additional contact information
James H. Hogge: George Peabody College for Teachers of Vanderbilt University
George W. Fellendorf: Hearing, Educational Aid and Research Foundation, Inc.
John W. Moore: Belmont College
Les Wuescher: George Peabody College for Teachers of Vanderbilt University

Evaluation Review, 1979, vol. 3, issue 4, 643-660

Abstract: Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.

Date: 1979
References: Add references at CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/0193841X7900300408 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:evarev:v:3:y:1979:i:4:p:643-660

DOI: 10.1177/0193841X7900300408

Access Statistics for this article

More articles in Evaluation Review
Bibliographic data for series maintained by SAGE Publications ().