Strategic Conflict Management? A Study of Workplace Dispute Resolution in Wales

David Nash and Deborah Hann

ILR Review, 2020, vol. 73, issue 2, 411-430

Abstract: In this article, the authors examine the relationship between organizational strategy and the approach taken to conflict management using a large-scale survey of companies in Wales, a constituent part of the United Kingdom. They focus on conflicts among employees, an under-researched form of conflict, to examine which types of organizations adopt a more strategic approach to conflict management that aligns with broader HR objectives. They find that organizations with a unitarist, and often anti-union, orientation are more likely to make strategic choices about how they address conflict. Equally, the authors argue that some evidence suggests that organizations that take high-road approaches to HR are more likely to take an intentional approach to how they address conflict.

Keywords: conflict management; high-performance work practices; human resource management; dispute resolution; employee relations; inter-employee conflict (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:ilrrev:v:73:y:2020:i:2:p:411-430

DOI: 10.1177/0019793919874031

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