A Web-Based Lean Simulation Game for Office Operations: Training the Other Side of a Lean Enterprise

Glenn W. Kuriger, Huang-da Wan, S. Moussa Mirehei, Saumya Tamma and F. Frank Chen
Additional contact information
Glenn W. Kuriger: University of Texas at San Antonio, USA, glenn.kuriger@utsa.edu
Huang-da Wan: University of Texas at San Antonio, USA, hungda.wan@utsa.edu
S. Moussa Mirehei: University of Texas at San Antonio, USA, m.mirehei@gmail.com
Saumya Tamma: University of Texas at San Antonio, USA, saumyatamma@gmail.com
F. Frank Chen: University of Texas at San Antonio, USA, ff.chen@utsa.edu

Simulation & Gaming, 2010, vol. 41, issue 4, 487-510

Abstract: This research proposes a Web-based version of a lean office simulation game (WeBLOG). The game is designed to be used to train lean concepts to office and administrative personnel. This group belongs to the frequently forgotten side of a lean enterprise. Over four phases, the game presents the following seven lean tools: one-piece flow, error-proofing, elimination of overprocessing, balanced workload, multifunctional workforce, pull, and total quality. The concept of continuous improvement is also covered. Participants can play the game from remote and separate locations by logging into a specified Internet site. Additionally, the game can be played with a combination of real and virtual (simulated) players. Several performance metrics are automatically calculated and displayed at the conclusion of each phase. The results of the current phase can then be compared to the results from all previous phases to better illustrate the impact of newly introduced lean tools.

Keywords: balanced workload; elimination of overprocessing; error-proofing; lean enterprise; lean office; lean simulation games; lean training; multifunctional workforce; office and administrative personnel; one-piece flow; performance metrics; pull; total quality; Web-based games (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:sae:simgam:v:41:y:2010:i:4:p:487-510

DOI: 10.1177/1046878109334945

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